Phone Orders That Land in Your POS
Rexpt reads your live menu, pricing and availability, takes the order or booking on the phone, and sends it straight into the point of sale your counter already works from.
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How it works
How a Phone Order Reaches the Counter
Connect the POS
Catalogue, pricing and availability.
Benefit: Rexpt reads your current menu and any live promotions straight from the system.
Takes the order
Options, sizes and modifiers.
Benefit: The caller is quoted real prices and told what is actually available as they order.
Confirms it back
Total, then collection or delivery.
Benefit: Rexpt reads the order back and confirms the timing before ending the call.
Sends it through
Same system, screen and queue.
Benefit: The order arrives where your counter and kitchen already work, with nothing re-typed.
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Why it matters
The Phone Is the Busiest Terminal You Never Connected
In a busy service business the phone competes directly with the counter — and because it is not connected to anything, every phone order costs twice the effort of an in-person one.
Nobody can answer during a rush
The phone rings hardest exactly when the counter is fullest, so orders are missed at the most profitable time of day.
Orders get re-typed from memory
A phone order is written down and then entered again at the terminal, and staff quote prices or promise items from memory, so callers are told about things that sold out an hour ago.
Phone sales are invisible in reporting
When phone orders arrive outside the POS, your sales data does not show what the phone is actually worth.
What Connecting the Phone Changes
The phone gets answered during the rush
One queue, not two
Callers get accurate information
Phone revenue becomes measurable
The phone gets answered during the rush
One queue, not two
Callers get accurate information
Phone revenue becomes measurable
The phone gets answered during the rush
One queue, not two
Callers get accurate information
Phone revenue becomes measurable
Common questions
Common question & answers
Which point-of-sale systems are supported?
The integration is set up for the POS your business already uses. Tell us which system you run and we will confirm what can be read and written before you commit.
Can Rexpt take payment over the phone?
Payment handling depends on what your POS and payment provider allow. Many businesses have Rexpt place the order and take payment at collection or delivery.
What happens if an item is sold out?
Because availability is read live, Rexpt tells the caller before they order it and can offer an alternative rather than confirming something you cannot fulfil.
Can it handle table bookings as well as orders?
Yes. Where your system exposes table availability, Rexpt can check it, take the booking and confirm it on the call.
Does it work across several sites?
Yes. Each location can be connected to its own POS and catalogue — see multi-location call handling for how callers are matched to a site.
Can callers order in Spanish?
Yes. Rexpt takes the order in English or Spanish and writes it into the point of sale in the same format either way.