Rexpt Corp. ("Rexpt," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (rxpt.us), use our Voice AI platform, or interact with us in any other way.
Please read this Privacy Policy carefully. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.
This Privacy Policy applies to:
We collect different types of information depending on how you interact with us. This section explains what information we collect, from whom, and how.
When you create an account, we collect:
When you subscribe to our services, we collect:
When you configure your AI Agent, you may provide:
When you contact us, we collect:
If you join our Partner Program, we additionally collect:
If you apply for a job, we collect:
When you access our Platform, we automatically collect:
We use cookies, pixels, and similar technologies to collect information. For detailed information about our use of cookies, please see our Cookie Policy.
We may receive information about you from:
When individuals call phone numbers connected to our Platform, we collect:
If you are calling a phone number that uses Rexpt's AI Agent, you are interacting with our customer's business. The business (our customer) is the data controller for your call data, and we process this data on their behalf. Please refer to that business's privacy policy for information about how they handle your data.
We use the information we collect for the following purposes:
If you are located in the European Economic Area (EEA) or United Kingdom (UK), we process your personal data based on the following legal grounds:
Where we rely on legitimate interests, we have conducted a balancing test to ensure our interests do not override your fundamental rights and freedoms. You may contact us for more information about this assessment.
We do not sell or rent your personal information to third parties. Text messaging originator opt-in data and consent will not be shared with any third parties, affiliates, or partners for marketing or promotional purposes. We may share your information in the following circumstances:
We share information with third-party service providers who perform services on our behalf, including:
These providers are contractually bound to protect your information and may only use it for the purposes we specify.
For End Users (callers), we share call data with the business customer whose AI Agent handled your call. This includes call recordings, transcripts, and related analytics. The business customer is the data controller for this information.
When you connect third-party services to your account (such as Google Calendar, CRM systems, or POS systems), we share relevant data with those services as necessary to provide the integration functionality.
If you were referred by a partner, we may share limited information (such as your account status) with that partner for attribution and commission purposes.
We use cookies and similar tracking technologies to collect information about your browsing activities. This section provides a summary; please see our separate Cookie Policy for complete details.
| Cookie Type | Purpose | Examples |
|---|---|---|
| Strictly Necessary | Essential for website functionality | Session cookies, security cookies |
| Performance/Analytics | Understand how visitors use our site | Google Analytics, Mixpanel |
| Functionality | Remember your preferences | Language settings, login state |
| Advertising/Targeting | Deliver relevant ads, measure campaigns | Google Ads, Facebook Pixel, LinkedIn Insight |
| Session Recording | Understand user behavior and improve UX | Hotjar, Microsoft Clarity |
We use the following third-party services that may place cookies or collect information:
We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.
When you delete your account or request deletion, we will delete your personal data within seven (7) days, except for:
Call recordings and transcripts for End Users (callers) are automatically deleted after 90 days. Our business customers may request earlier deletion of their call data.
Depending on your location, you may have certain rights regarding your personal information.
All users may:
If you are located in the EEA or UK, you have the following additional rights:
If you are a California resident, you have the following rights:
Your personal data is primarily stored and processed in the United States. By using our Platform, you acknowledge that your data will be transferred to and processed in the United States.
For transfers of personal data from the EEA or UK to the United States, we rely on:
For users in the European Union and United Kingdom, we have appointed a representative:
Name: Ricardo Ramos
Email: ric@rxpt.us
Address: [Address to be added]
You may contact our representative for any matters relating to GDPR compliance.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our security measures include:
You are responsible for:
Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. If a security breach occurs that affects your personal information, we will notify you as described in Section 10.
In the event of a data breach that affects your personal information, we are committed to notifying affected individuals promptly and transparently.
If a breach affects your Rexpt account, we will notify you via:
The notification will include information about the nature of the breach, the data affected, and steps you can take to protect yourself.
If a breach affects call recordings or other End User data, we will notify our business customer (the data controller) within 72 hours. The business customer is responsible for determining whether and how to notify affected callers, in accordance with applicable law.
For significant breaches, we may post notifications on our website or status page to ensure broad awareness.
Where required by law, we will notify relevant supervisory authorities within the required timeframes (e.g., 72 hours under GDPR).
We may send you the following types of communications:
For existing customers, we may send marketing communications about similar products and services based on our legitimate interests ("soft opt-in"), provided you have the opportunity to opt-out.
For non-customers (such as newsletter subscribers), we obtain explicit consent before sending marketing communications.
For SMS marketing, we obtain explicit consent from all recipients, regardless of customer status, in compliance with TCPA requirements.
Our Platform is not intended for use by anyone under the age of eighteen (18). We do not knowingly collect personal information from children under 18. If you are under 18, please do not create an account or provide any personal information to us.
We recognize that minors may incidentally call phone numbers connected to our Platform. In such cases, their voice may be recorded as part of normal call handling.
If you are a parent or guardian and believe your child's information has been collected through our Platform (including through a call recording), you may request deletion of that information by contacting us at privacy@rxpt.us. We will take reasonable steps to delete the information upon verification of your relationship to the child.
If we discover that we have inadvertently collected personal information from a child under 18 (other than through normal call handling for our business customers), we will take steps to delete that information promptly.
Our Platform may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access.
When you connect third-party services to your Rexpt account (such as Google Calendar or CRM systems), those services' privacy policies govern their collection and use of your data. We are not responsible for the privacy practices of integrated third-party services.
Our website may include social media features (such as share buttons). These features may collect your IP address and set cookies to function properly. Your interactions with these features are governed by the privacy policies of the respective social media companies.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.
For material changes to this Privacy Policy, we will:
We encourage you to review this Privacy Policy periodically for any changes.
Your continued use of our Platform after we post changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you should discontinue use of the Platform and delete your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Privacy Inquiries:Email: privacy@rxpt.us
General Inquiries:Email: support@rxpt.us
Mailing Address:
Rexpt Corp.
c/o Gust Delaware, Inc.
16192 Coastal Highway
Lewes, Delaware 19958
United States
EU/UK Representative:
Ricardo Ramos
Email: privacy@rxpt.us
Address: Calle de Torquemada 28, 3D, 28043, Madrid, Spain
We aim to respond to all privacy inquiries within thirty (30) days.
We may disclose your information if required to do so by law or in response to valid legal requests, including:
If Rexpt is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
We may share your information for other purposes with your explicit consent.
We may share aggregated, anonymized data that does not identify you personally. This data may be used for industry analysis, benchmarking, marketing, and other business purposes. For example, we may publish statistics about call volumes or AI performance metrics.
You can change your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer.
Some browsers have a "Do Not Track" feature. Our website does not currently respond to Do Not Track signals. However, you can manage your tracking preferences through our cookie consent tool.
We use first-party cookies to track partner referrals for our affiliate program. These cookies have a 60-day retention period and help us attribute sign-ups to the correct partner.
To exercise any of your privacy rights, please contact us at:
Email: privacy@rxpt.us
Subject: Privacy Rights Request
Please include:
We will respond to your request within thirty (30) days. If we need additional time, we will notify you of the reason and extension period (up to an additional 60 days for complex requests).
To protect your privacy and security, we may require verification of your identity before processing your request. For sensitive requests (such as data deletion or access to detailed records), we may require formal identification verification.
You may designate an authorized agent to make requests on your behalf. We will require verification of the agent's authorization and your identity.
You can manage your communication preferences through:
Please note that opting out of marketing communications does not affect transactional communications necessary for your account operation.
By creating an account or providing contact information or signing up for newsletter, you provide your consent to receive SMS marketing updates and opt-in for SMS communication related to marketing updates, setup instructions, and transactional system alerts from Rexpt based on the location of information submission. You may receive:
Message and data rates may apply. Message frequency varies. To out-out of SMS marketing, Reply STOP or contact us at privacy@rxpt.us