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Office Locations
HEAD
OFFICE
United States
11210 NW 45th Street Coral Springs, FL – 33065
DEVELOPMENT
CENTER
Chandigarh
575c, 2nd Floor, Sector 82, Industrial Area, JLPL
Industrial Area, Punjab 140306
LOCAL
SALES OFFICE
Canada
329 Howe St, Unit #66 Vancouver, BC V6C 3N2
Contact FAQs
Common question & answers
Will my customers know they are talking to a robot?
Most won’t. Our "Speech Naturalization" adds human-like pauses, “umms,” and tone changes to keep it natural and professional. (Some states may require AI disclosure.)
Do I need to hire an agency to set it up?
Not at all. If you know your basic business info (website, Google Business, services, address, phone), you can set it up in under 3 minutes.
How much time does it take to set up?
Less than 3 minutes. Once you add basic business info and choose your receptionist personality, we handle everything else in the background.
Will I need to write prompts or do technical setup?
No. No prompts, no tech. You fill basic business info and our core AI builds the knowledge base, guardrails, and actions for you (done-for-you system).
Does it only take messages, or can it actually do work?
It does real work: answers FAQs, books appointments on your calendar, and qualifies leads—like a trained front-desk employee.
What happens if two people call at the same time?
It answers both instantly. Parallel calls are supported—no busy signals, every customer gets immediate attention.
Can I choose what the AI sounds like?
Yes. Customize voice gender, accent, and tone. You can also set a custom name and avatar for your AI receptionist.
Does it work 24/7 or only during business hours?
It works 24/7 and respects your business hours. If someone calls when you’re closed, it can inform them of hours and take next-step info (e.g., order for later).
Can it speak languages other than English?
Yes. It supports "In-Call Language Switching" and can detect and switch instantly (Spanish, French, German, Chinese, Arabic, Hindi + 30 more).
Do I need to buy a separate phone line?
No. A free VoIP number is included. You can use that number or forward your existing number to your AI receptionist.
How do I forward calls?
It depends on your provider. We provide call-forwarding tutorials for most US & Canada phone service providers.
Is it difficult to set up?
Not at all. You can do it yourself in under 3 minutes, and we also offer full setup assistance (environment setup) to go live quickly.
Can I try it before I buy it?
Yes. We offer a free trial with 20 minutes of AI call time to test quality and features.
What if I need more time to test?
We offer flexible trial packs starting from $10/month so you can buy extra minutes before committing.
What happens if I use up all my minutes?
We notify you before it happens. You can enable PAYG so service continues uninterrupted at a nominal per-minute cost based on plan tier.
Is this cheaper than hiring a receptionist?
Yes—typically far cheaper. Plans start around $99/month for 24/7 coverage vs. thousands in salary/benefits for a full-time receptionist.
Do unused minutes carry over?
Depends on your plan: Starter/Scaler don’t roll over, Growth rolls over for 1 month, and Corporate plans roll over for 3 months.
What is the Starter plan best for?
Starter includes 300 minutes—ideal for light workloads (roughly under 120 calls/month).
What if I have very high call volume?
Corporate plans start around 3,000 minutes/month and scale up to 10,000 minutes—built for high-volume needs.
Are there hidden fees for the phone number?
No. A dedicated VoIP number is included free with every package.
Can I get a discount if I pay annually?
Yes. Annual billing can save up to ~20% on SMB packages, with larger discounts on Corporate/Enterprise tiers.
Do I get billing support?
Yes. Basic plans include email support; higher tiers include chat and callback support.
Do I need a developer to connect my software?
No. We offer "plug-and-play" integrations that connect in a few clicks.
Which calendars does it sync with?
We have native integrations for Google Calendar and Cal.com (which can connect to many calendars).
Can it put orders directly into my POS?
Yes. Integrations with Clover and Square POS allow order handling and stock checks.
Does it work with my CRM?
Yes. It can connect with HubSpot, Zoho, and custom CRMs to log calls and update customer details.
I run a wellness business—does it work with Mindbody?
Yes. We have a Mindbody integration for wellness booking flows.
Can it schedule field jobs for technicians?
Yes. Integrations with RazorSync and Jobber can schedule field service jobs directly.
What if I use an eCommerce platform?
We integrate with Shopify to answer order status questions and support queries.
Can I connect it to automation tools?
Yes. We connect with Make.com and Zapier—unlocking thousands of apps.
What if you don’t have an integration for my tool?
Our in-house team ships new tools regularly. You can request an integration to speed up development—we’re open to building on demand.
Do you offer custom integrations?
Yes. We can build custom integrations via APIs/MCP/Webhooks. Custom work may include a small development & support fee depending on requirements.
Will the AI accidentally block an emergency call?
Never. It detects urgency using sentiment analysis and can "Warm Transfer" emergencies to your emergency line immediately.
Can I ensure VIPs or family always reach me?
Yes. You can "Whitelist" specific numbers so they bypass the AI and ring you directly.
How does it handle angry customers?
It de-escalates. If negative sentiment is detected, it can politely hand off to a human staff member.
Does it block spam, or will I get charged for those minutes?
It blocks spam/robocalls. Detection may take a few seconds, but it identifies spam quickly and prevents wasting time and minutes.
Can I listen to calls later?
Yes. You get call recordings and transcripts for every interaction.
Can it transfer calls to different departments?
Yes. "Dynamic Call Transfer" routes calls (sales/support) based on what the caller requests.
Does it screen calls before transferring?
Yes. It can collect name and reason before connecting, so you get context first.
We have complex compliance needs—can you accommodate us?
Yes. Enterprise is "bespoke" and we tailor security and compliance to your requirements.
Can you train the AI on our product manual (50+ pages)?
Yes. Enterprise supports deep "Business Knowledge Training" and "Product & Services Training" to handle niche queries.
Do we get a dedicated contact person?
Yes. Enterprise clients get a dedicated account manager for deployment and performance reviews.
Can you guarantee uptime for our call center?
Yes. We can offer custom SLAs for enterprise deployments.
Can we integrate with proprietary internal software?
Yes. Enterprise supports custom integrations beyond the standard library.
Do you offer training for our staff on the dashboard?
Yes. We provide assisted training so your team can manage and monitor the AI confidently.
Is there a limit to rules/conditions we can set?
Enterprise supports unlimited conditions for call transfers and logic flows.
Why not just let calls go to voicemail?
Because most callers hang up on voicemail. An AI receptionist answers instantly and captures the lead while they’re still interested.
Will this really help me get more customers?
Yes. By answering every call 24/7, you stop losing leads to competitors who answered when you didn’t.
My staff is overwhelmed—will this add more work?
It reduces workload: filters spam and handles basic questions so staff only speaks to serious/qualified callers.
Is it faster than a human?
Yes. It removes hold times entirely—every caller is greeted instantly.
Does it give me better data and insights?
Yes. It provides intelligent call analysis and lead-type insights into why people are calling.
Can it help nurture missed leads?
Yes. Features like "Lead Nurturing" ensure potential customers don’t slip through the cracks.
Is this reliable for serious businesses?
Yes. It’s designed for stability and professional brand representation with proper environment setup.
Do you listen to my calls?
No. Calls are processed by automated systems. Human review only happens if you request support or training audits.
Is my data encrypted?
Yes. We use enterprise-grade AES-256 encryption for data at rest and in transit.
Do you sell customer data to third parties?
Never. Your customer data and business intelligence remain yours.
Do you use my calls to train public AI models?
No. We do not train public AI models on your proprietary customer conversations.
Can I delete call recordings?
Yes. You can delete call history and transcripts from your dashboard anytime.
Who owns the data the AI collects?
You do. Appointments, leads, and customer details collected belong to your business.
Is the platform secure against hacking?
We use industry-standard security practices, regular audits, and protections to keep the environment safe.
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Ready to stop missing calls and start growing your business?
