AI Receptionist for Every Location You Run
Each location can use its own business details, calendar, knowledge, and transfer setup while your organization manages call handling from one Rexpt account.
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Multi-location call handling
What Is a Multi-Location AI Receptionist?
A multi-location AI receptionist handles calls for businesses with more than one branch or site. Each location can use its own business information, calendar, knowledge, and transfer rules while the organization manages the overall call-handling setup from a shared system.
Works across all your locations
Routes callers to the right team
One system, less complexity
How it works
How Multi-Location Call Handling Works
Supports multiple locations
Each location is managed as its own business unit inside the organization.
Benefit: Local call handling can use location-specific settings.
Uses location-specific knowledge
Each site can use shared organization knowledge plus its own local details.
Benefit: Call answers can reflect the correct location information.
Uses that location's setup
Business hours, calendar, knowledge, and transfer numbers can be configured by location.
Benefit: The call can follow the settings assigned to that site.
Provides shared visibility
Authorized teams can view calls, minutes, and appointments across locations.
Benefit: Multi-location reporting can be filtered and compared by site.
Need a Custom Multi-Location Setup?
For organizations with complex location structures, integrations, security requirements, or tailored routing workflows, talk with Rexpt about an enterprise setup.
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Why it matters
Why Call Handling Gets Harder Across Locations
As a business adds locations, call handling becomes harder to keep consistent. Different local details, calendars, teams, and phone workflows can create routing and reporting gaps.
Calls can reach the wrong location
When several locations have different numbers and services, callers may need to be redirected before they reach the right team.
Location information can drift
Hours, services, policies, and availability may differ by site, so call handling needs access to the correct local information.
Cross-location visibility gets harder
When call activity and appointments are managed separately, it becomes harder to compare locations or see where follow-up and coverage need attention.
The difference
What Multi-Location Call Handling Can Improve
Common questions
Common Questions About Multi-Location AI Receptionists
Can each location have its own business information?
Yes. Each location can have its own business name, address, phone, timezone, business hours, knowledge additions, calendar, and transfer or escalation settings.
Can each location use its own calendar?
Yes. The multi-location requirements allow each location to connect its own calendar so booking behavior can reflect that site's scheduling setup.
Can settings be changed for one location only?
Yes. Location-level settings can override organization defaults for items such as business hours, knowledge, calendar, notifications, and transfer or escalation numbers.
Can calls and appointments be viewed across locations?
Yes. The multi-location requirements describe a consolidated view of calls, minutes, and appointments with location filtering, plus cross-location analytics for authorized roles.
Can each location use local knowledge while sharing company-wide information?
Yes. Organization-level knowledge can be shared across locations, while individual locations can add local FAQs and other location-specific information.
Can each location have different transfer or escalation numbers?
Yes. Transfer and escalation numbers can be configured at the location level so different sites can use different human handoff destinations.
